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Viewing entries tagged with 'values'

What does true diversity look like?

Posted on 26 April 2016, 10:43 am in , , , , , , , ,

Updated 7.45pm 26 April 2016: I have corrected the "assimilated" part of diagram. I also found out the original diagram is not Susie Sirman's (source unknown). 

The following tweet turned up in my feed this morning from Susie Sirman, from Alberta, Canada, a self-confessed "high school science and art teacher, learning coach, edtech enthusiast, busy mom and a terrible choice to follow on Twitter." So I followed her. But anyway, her tweet:

I like the model (further tweets between us revealed it isn't hers) and I agree with it to an extent. Simply putting different people in the same room isn't useful, but I think it is, unfortunately, what inclusion is about currently. It isn't, however, diversity.

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When everything goes wrong rightly

Posted by Philip on 24 May 2015, 11:25 am in , , , , , ,

"Incorrect" with "in" crossed outKathryn Shultz quotes Ira Glass in her excellent TED Talk, On Being Wrong. She does so to add another example of how we go through life in "a bubble of feeling right" when, in fact, we seldom are.

"I thought this one thing was going to happen and something else happened instead. And the thing is, we need this. We need these moments of surprise and reversal and wrongness to make [our] stories work." — Ira Glass, Host, This American Life.

Leadership, diversity, complexity and change, the spaces in which my work most often falls, are bastions of wrongness.

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What if attitudes don't really matter?

Posted by Philip on 24 September 2013, 12:00 pm in , , , ,

An orange

Attitude is everything, they say. What if I said, I don't think so?

Consider that, as long as it remains inside my head, my attitude means nothing. It's only when I speak it, or act on it, that it begins to matter.

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If you're wondering what GOOD customer service looks like...Hallensteins

Posted by Philip on 17 May 2013, 6:42 pm in , , ,

So, after my last post about bad customer service, if you're wondering how hard it is to get it right, here's an email conversation I've just had with Hallensteins' web team: 

From: Philip Patston [DiversityNZ.com] <philip@diversitynz.com>

Date: 17 May 2013 18:17

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Air NZ blows its brand, yet again

Posted by Philip on 16 May 2013, 4:26 pm in , , ,

On the back of talking to the NZ Herald about this little furore created by Air New Zealand, I thought I'd share my story...

Last Friday two colleagues and I were booked on Air NZ 461 from Auckland to Wellington. My power wheelchair malfunctioned before we checked in and, because of the time taken to try and fix the problem, we arrived three minutes late to check in and, of course, the flight was closed.

As we explained to the ground staff member at the special assistance desk the reason why we were late and enquired whether an exception could be made, we were "told off" by the staff member for being late and, we felt, rudely told we would be transferred onto the next flight. This flight did not have an airbridge, adding further inconvenience as I had to be fork-lifted onto the plane from the tarmac.

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God, money, drugs and alcohol (George Carlin)

Posted by Philip on 17 November 2011, 4:59 pm in , , ,

Sometimes it's better to shut up and let someone else put it better than you ever could.

Never were truer words said about God, money, drugs and alcohol than by George Carlin...enjoy :-)

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