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Viewing entries tagged with 'value'

The other side of common

Posted by Philip on 6 June 2017, 4:27 pm in , , , , , ,

In my last post I provocatively suggested using the word 'common' instead of 'similar', saying that, "Using 'common' removes the positive leaning of 'similar' and suggests a more ordinary, even boring connotation" (my emphasis).

My frolleague* in leadership, Lesley, reminded me that author Margaret Wheatley often writes about the importance of common interests in leadership and social change. A couple of quotes:

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What does true diversity look like?

Posted on 26 April 2016, 10:43 am in , , , , , , , ,

Updated 7.45pm 26 April 2016: I have corrected the "assimilated" part of diagram. I also found out the original diagram is not Susie Sirman's (source unknown). 

The following tweet turned up in my feed this morning from Susie Sirman, from Alberta, Canada, a self-confessed "high school science and art teacher, learning coach, edtech enthusiast, busy mom and a terrible choice to follow on Twitter." So I followed her. But anyway, her tweet:

I like the model (further tweets between us revealed it isn't hers) and I agree with it to an extent. Simply putting different people in the same room isn't useful, but I think it is, unfortunately, what inclusion is about currently. It isn't, however, diversity.

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The price of a prisoner's life — $150,000 for Serco

Posted by Philip on 18 August 2015, 4:57 pm in , , , , ,

hands on prison barsOn 13 August the story broke about the suicide of a prisoner on remand at Mount Eden Prison.

In a separate story I found that the fine to Serco, contracted to run the joint, for the death of a prisoner in custody from unnatural causes is $150,000, exactly the same as the fine for an escaped prisoner.

I felt compelled to tweet:

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When everything goes wrong rightly

Posted by Philip on 24 May 2015, 11:25 am in , , , , , ,

"Incorrect" with "in" crossed outKathryn Shultz quotes Ira Glass in her excellent TED Talk, On Being Wrong. She does so to add another example of how we go through life in "a bubble of feeling right" when, in fact, we seldom are.

"I thought this one thing was going to happen and something else happened instead. And the thing is, we need this. We need these moments of surprise and reversal and wrongness to make [our] stories work." — Ira Glass, Host, This American Life.

Leadership, diversity, complexity and change, the spaces in which my work most often falls, are bastions of wrongness.

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Urgent, important, essential

Posted by Philip on 21 February 2015, 1:21 pm in , , , , , , , , , , , , ,

Guy with post-it notes covering his face pulling his hair outThis week saw me recall Eisenhower’s Urgent/Important Principle, one of those nuggets I picked up years ago — probably at some time management course that followed another gem, the 80/20 or Pareto Principle — buried in the 20% of information worth retaining.

Eisenhower divided tasks into four categories:

  1. Important and urgent [I'll call this IU].
  2. Important but not urgent [InU].
  3. Not important but urgent [nIU].
  4. Not important and not urgent [nInU].

The principle creates a framework with which to prioritise activities and also what to do with them. Simply put:

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Polarity in accessibility

Posted by Philip on 8 February 2014, 11:22 am in , , , , ,

An article in this morning's local rag gives me a perfect opportunity to begin to share with you some of the insights I gained at the retreat I attended last week on polarity, run by the superb Sue Davidoff and Allan Kaplan of the Proteus Initiative in South Africa (I've mentioned Allan and Sue, and the amazing insights I've had through their teaching, in other posts).

The retreat looked at the impact of polarity in its many forms. More common examples of polarity are light and dark/shadow, finite and infinite, growth and decay. Some of the less obvious aspects we worked with were detail and form, extensiveness and intensiveness, and our impact on the world and others' impact on our world.

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What if attitudes don't really matter?

Posted by Philip on 24 September 2013, 12:00 pm in , , , ,

An orange

Attitude is everything, they say. What if I said, I don't think so?

Consider that, as long as it remains inside my head, my attitude means nothing. It's only when I speak it, or act on it, that it begins to matter.

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Worthiness — the new entitlement

Posted by Philip on 27 May 2013, 7:24 pm in , , , , , ,

Last Saturday I was working with a group and the word entitlement was uttered a couple of times. As I've written before, I believe no one is entitled to anything. I think that a culture of entitlement is destructive and inhibits an environment of positive change.

The second time I heard the word, I raised it with the group: Entitlement is demanding, it's self-serving and it's disempowering. If you have a sense of entitlement, you are most likely to be left feeling let down, ripped off and disappointed.

Then someone else said this: "Perhaps we are confusing entitlement with worthiness."

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If you're wondering what GOOD customer service looks like...Hallensteins

Posted by Philip on 17 May 2013, 6:42 pm in , , ,

So, after my last post about bad customer service, if you're wondering how hard it is to get it right, here's an email conversation I've just had with Hallensteins' web team: 

From: Philip Patston [DiversityNZ.com] <philip@diversitynz.com>

Date: 17 May 2013 18:17

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Air NZ blows its brand, yet again

Posted by Philip on 16 May 2013, 4:26 pm in , , ,

On the back of talking to the NZ Herald about this little furore created by Air New Zealand, I thought I'd share my story...

Last Friday two colleagues and I were booked on Air NZ 461 from Auckland to Wellington. My power wheelchair malfunctioned before we checked in and, because of the time taken to try and fix the problem, we arrived three minutes late to check in and, of course, the flight was closed.

As we explained to the ground staff member at the special assistance desk the reason why we were late and enquired whether an exception could be made, we were "told off" by the staff member for being late and, we felt, rudely told we would be transferred onto the next flight. This flight did not have an airbridge, adding further inconvenience as I had to be fork-lifted onto the plane from the tarmac.

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