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Viewing entries tagged with 'strengths'

NASC from a client’s perspective

Posted by Philip on 3 September 2015, 6:06 pm in , , , , , , , , , , , , , , , ,

This week the Needs Assessment and Service Co-ordination Association (NASCA) held its national forum. According to its website, "NASCA provides leadership, assistance and peer support to NASC agencies throughout Aotearoa/New Zealand. NASC services are contracted by the Ministry of Health or District Health Boards to serve people with disabilities, people with mental health issues and older people needing age-related support."

I was invited to present the keynote plenary session on the first morning, providing a client's perspective. This, I explained in my introduction, was interesting given my well-known disdain for the NASC process. I assumed therefore, that I hadn't been invited to give a pep talk  — instead, I offered some critical analysis, drawing on the following model:

  • curiosity  — an eagerness to gather information and be open-minded
  • skepticism  — the comitment to question the information gathered
  • humility  — the willingness to change one's view

I asked my audience to embrace this mindset, as well as promising to do the same.

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NEW! Organisational development using online and offline technology

Posted by Philip on 25 October 2014, 11:52 am in , , , , , ,

Form with tick boxes — Often, sometimes (ticked), seldom, neverLong time no blog! I've been busy working part-time at the New Zealand AIDS Foundation; getting ready to wrap up the fourth year of Be. Leadership and recruit for the fifth programme in 2015; and developing a new way to work with organisations to help them improve what they do.

A couple of months ago the GM of an organisation I helped set up in the 90s contacted me about doing a two-hour session on customer service at an annual staff hui. I told her there would be little of value I could achieve in two hours, but that I had an idea of how to gather data beforehand to use at the session.

The solution I proposed 

Aim:

To ascertain how the team could work together more effectively with the people who access its services.

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