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Viewing entries tagged with 'responsibility'

How to put the cuss in customer service

Posted by Philip on 9 August 2016, 4:00 pm in , , ,

If you want to lose customers and infuriate people, here are some ideas, based on my own, real-life, recent experiences with Parallel Imported, Pass the Parcel and Window Treatments. I won't be going back to any of them — I'd recommend you join me.

 

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Owning my projection; an acknowledgement and apology

Posted by Philip on 7 October 2015, 7:04 am in , , , , , , , , , ,

I got a fair bit of flack for the post I wrote on Friday, asking disabled people to toughen up and stop telling their stories of hardship in public. I also criticised inspirational speakers, as well as media portrayal of disabled people triumphantly doing ordinary things.

I'm not used to the kind of negative vitriole with which a few people responded — it was quite affronting and upsetting. Nevertheless, I should note, my disparaging audience was balanced ten-fold by those who liked the post. I've been reflecting on the reason for the offence and, prompted by a question by a more balanced commenter, why I feel so strongly about this issue. After all, strong reactions are mainly fuelled by psychological projection.

So, what I wrote was about me, not about the people I criticised. To answer the question, "Why is it affecting you personally so strongly?" I've reflected on what's going on for me.

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Biocentric humanism — are you ready for it?

Posted by Philip on 27 March 2014, 1:07 pm in , , , , ,

Man lying with blue glow around himIn the last week I've come across two new (to me) socio-scientific theories: biocentrism and humanism. I like them both, because they fill gaps in some pretty big scientific and social dilemmas that I grapple with, that many others do and even more should, in my humble opinion.

Let me defer to good ol’ Wikipedia to define each, for a start:

Biocentric universe — also known as biocentrism — is a concept proposed in 2007 by American doctor of medicine Robert Lanza, a scientist in the fields of regenerative medicine and biology, which sees biology as the central driving science in the universe, and an understanding of the other sciences as reliant on a deeper understanding of biology. Biocentrism states that life and biology are central to being, reality, and the cosmos — life creates the universe rather than the other way around. It asserts that current theories of the physical world do not work, and can never be made to work, until they fully account for life and consciousness.

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Obligation — where does it come from?

Posted by Philip on 13 February 2014, 8:09 am in , , , ,

Most people would say they feel obligated as a result of someone else's expectation(s) of them. That's no surprise when you look at the dictionary definition:

an act or course of action to which a person is morally or legally bound; a duty or commitment: [ with infinitive ] : I have an obligation to look after her.

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In defence of Justin Bieber and other child celebrities

Posted by Philip on 31 January 2014, 10:39 am in , , , , ,

I've been pretty unimpressed with the rather ugly responses to Justin Bieber's misdemeanours over the last few days. Sure, some of the reactions have been comical, like this YouTube video, and RuPaul's tweet of his rather beautifully made-up mugshot (I've just been told it's transphobic — no offence intended).

But a 100,000-signature petition to have him deported from the US, for doing something that a good many, if not most, teenage boys do, seems pretty mean-spirited and exaggerated to me. Particularly as Americans have, until now, been happy to claim him as their own (I didn't even know he was Canadian until this hit the news).

The blatant exploitation of child celebrities by the music, film and television industry has never sat well with me. Michael Jackson is a classic example of what happens when children are exposed to the crazy hype of modern entertainment from too early an age.

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Stranger danger — whose responsibility?

Posted by Philip on 6 September 2013, 7:00 am in , , ,

A recent TV experiment in the UK showed seven of nine children followed a stranger out of a park when their parents were distracted by a phonecall. Described as "horrible" and "disturbing", the morning show's investigation prompted Children’s protection charity Kidscape, who produced the advice in collaboration with the ITV programme, to tell the Huffington Post: “Daybreak's investigation has highlighted the potential consequences of our children not being taught appropriate ways of keeping safe in situations involving strangers."

I disagree. I think this albeit insignificant study shows that parents need to be far more vigilant in public with their children. Teaching children to mistrust strangers flies in the face of allowing a community response to the care of childen.

What this study shows is a natural tendency for children to trust adults and the need for parents to take responsibility to keep their kids safe in situation in public.

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James Parker — an example of how society fails everyone

Posted by Phiilip on 16 August 2013, 12:43 pm in , , ,

Watching events unfold around James Parker's arrest, trial and, this week, his sentencing with preventative detention for the sexual violation of 20 boys over many years, I have felt an increasing sense of dis-ease about the whole situation. A tragic series of events have created many needless victims and, I would argue, one of them is Parker himself.

Without excusing his actions in any way whatsoever, nor discounting the impact on the lives of the boys against whom he offended, my view is that Parker's offending and consequential incarceration was the result of some serious systemic and societal failures to recognise, take responsibility for, and intervene in, a number of behaviours that were clearly putting Parker and his victims at risk.

This interview on 3News Firstline with counsellor Peter Milne, who specialises in male sexual abuse, helps confirm for me that a whole set of dynamics occurred that contributed to the events and that, if we continue to ignore them, tragedies like this will happen again and again.

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Time, incidents and relativity

Posted by Philip on 30 June 2013, 2:54 pm in , , , ,

Sometime ago I learnt why time seems to go quicker as you get older. It's simply because each measure of time becomes less and less, in proportion to your entire life.

So, when you are two years old, one year is one half (50%) of your whole life. When you're 25, a year is one twenty-fifth (4%) of your life. Pictorially it looks like this:

graph depicting the different pecentage of life for 2 year old vs 25 year old

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Good old fashioned intervention

Posted by Philip on 13 June 2013, 12:05 pm in , , ,

A friend recently told me this story about her friends who live in a small NZ city.

Their son, in his late teens, had just moved in with his pregnant girlfriend. He'd been at the pub with his mates, and had driven home drunk. The couple had an argument and he stormed out of the house.

Scared he'd drive drunk again, get arrested or, worse, hurt himself or others, the girlfriend rang his parents, trusting them more than her own to respond constructively. His mum told her not to worry, to put the kettle on and that his Dad would be there in a few minutes.

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